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Return Policy

  1. Our return policy is formulated to ensure customer satisfaction. Most of the brand name products we carry come with a standard one year international warranty from the manufacturers (Not valid in USA). On top of that, we offer a return policy of our own with the following terms and conditions:

  2. We always try to carry top quality products. If we don't like it we don't sell it! This lets us sell our products with total confidence. However, as with all machine made products some repair work might become necessary and the following terms apply: Except for TVs and All Wireless Devices including(Cell Phones, Bluetooth Headset, Pocket PC, PDA, Ultra Mobile PC) & we will exchange or refund for defective items within the first 30 days.

  3. You MUST obtain a Return Merchandise Authorization (RMA) before returning items. Please e-mail  and  fill up the form and fax it back to us at 1-847-960-4981.Once we receive the RMA form we will provide you with a RMA number via email or phone. Put the RMA number above the address label on the outside of your shipment not on the original box. We cannot accept returns without an RMA.

  4. All wireless devices including(Cell Phones, Bluetooth Headset, Pocket PC, PDA, Ultra Mobile PC) & Play Station 3 are only exchangeable for same within 5 days, no refunds. The manufacturer may provide support after 5 days. Please check with the manufacturer if warranty service is available.If you are looking for any particular color for cell phone please put it in the comments section of shopping cart. Cell Phone colors are not guranteed.
    Network Operations and some features is network dependent. Please note that the MMS related services are dependent on the network as well as on the compatibility of the devices used and the content formats supported. Please check the availability of MMS, GPRS, WAP, and Internet services with your network operator and/or service provider. Buyers are responsible for ensuring this item's compatibility with their network operator / service provider. Sam stores guarantees the voice feature of the phone to work 100% with support. If you setup the phone properly, you will have the entire feature working on the phone. For additional setup instruction please contact your current phone service provider or look for instruction on There will be no refund or exchange if you are unable to setup the browser, mms, sms, gprs, wap or any other internet related setup except the voice feature.

  5. Multi-System TVs from any Brand except Philips only carries International manufacturer warranty (Not Valid in US). Philips has World Wide Warranty including USA.
  6. All products we sell, except TVs and GSM Cell phones, come with a one-year international warranty (90 days labor, 1 year parts) and in such cases the product will be repaired at no charge. Please check with the manufacturer warranty service is available in USA and Canada
  7. After 30 days we do not exchange or give refunds for any item we sell.
    Keep the boxes! Any item that needs to be serviced, exchanged or refunded MUST be sent to us with its original manufacturer carton and with matching serial number and then double boxed. Otherwise we will not be able to repair, exchange or refund for the item.Not valid for Cell phone and Television.
  8. Non-defective items that are returned are subject to a minimum 15% to 20% restocking fee.
  9. You may upgrade or downgrade an item within 30 days of purchase as long as the originally purchased product(s) are in new, resalable condition with all original packaging that have no markings on its box.Not valid for Cell phone and Television.
  10. Any item that needs to be serviced or exchanged or refunded must be sent to us freight paid by customer.
  11. Shipping charges are non-refundable in any caseas we cannot reclaim these fees from our shippers.
  12. Credit Card Dispute are charged a minimum $35 fee and are immediately turned over to a collection agency, and are reflected on your credit report. We strongly advise you to contact us before desputing any transaction with your credit card institution.

Pricing and Typographical Errors

Due to the fast pace of the computer and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

  1. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. · If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish. While we make every attempt to verify prices before charging your credit card, shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged.
  2. If your credit card has already been charged for the purchase and your order is canceled, shall immediately issue a credit to your credit card account in the amount of the incorrect price. The advertisement of any product on this site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
  3. reserves the right at any time after receipt of your order to accept or decline your order. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item in accordance with our order limitation policy. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department.
  4. We may require additional verifications or information before shipping any order. Please allow 24-48 hours for order processing due to address verification.
  5. Price Protection / Post Sale Price Changes product pricing is competitive, often changing daily. does not offer price protection on any purchases after placing your order, if the product drops below your original purchase.
  6. Once an order is placed we hold the item for you until it ships out. In case you want to cancel the order there will be a 10% cancellation fee
  7. Our site is not on real-time therefore some items may not be in stock. Please call to make sure that we have item in stock.
  8. Samstores is not responsible for typo graphical errors for product description.All the product description are taken from manufacture sites.
  9. 9. Price match policy
    9A. If the competitor does not have item in stock 220voltage will not match the price.
    9B. Price match will be done for the total amount including shipping (Many companies charge more shipping and charge you less on the product. That's the reason we consider total cost for the price match policy.)
    9C. If the item is not in the stock with 220 voltage . 220 voltage reserve the right to accept or decline the request.
    9D. Price match can only be done through actual brick and motor store and not with companies running their business from garage, home or eBay.
    9E. If you have found verifiable lower delivered price on in stock merchandize from repudiated authorized dealer we do our best to meet the price
  10. "In the event of any action to enforce rights under this Agreement, the prevailing party shall be entitled its costs and expenses, including reasonable attorneys fees, incurred in connection with such action."

    This agreement will be governed by and constructed in accordance with the law of the state of Illinois, without regard to the principles of the conflict law. The language of this Agreement shall be deemed to be the result of negotiation among the parties and their respective counsel and shall not be construed strictly for or against any party. Each party

    i-agrees that any action arising out of or in connection with this agreement shall be brought solely in courts of the state of ILLINIOS. ii hereby consents to the jurisdiction of the courts of the State of ILLINIOS and iii-agrees that whenever a party is requested to execute one or more documents evidencing such consents it shall so do immediately.